Customer Service Representative

About this role

SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families.

As we continue to grow, we’re looking for a driven, sales-oriented Customer Service Representative who thrives in a fast-paced environment and is motivated by results.

Drive Enrollment Growth

• Conduct high-volume inbound and outbound calls, emails, and follow-ups
• Convert inquiries into registrations for camps, leagues, and programs

Lead Generation & Pipeline Management

• Proactively generate new leads through outreach and follow-ups
• Build, manage, and maintain a healthy sales pipeline
• Track all interactions accurately using CRM systems

Customer Relationship Building

• Build strong rapport with parents and guardians
• Understand customer needs and recommend best-fit programs
• Deliver a high-energy, positive, and professional experience

Sales Execution

• Confidently present program offerings and value propositions
• Overcome objections and close enrollments
• Consistently meet or exceed individual sales targets

Bilingual Customer Support

• Communicate fluently in both English and Spanish
• Ensure all families feel supported, informed, and confident

Cross-Team Collaboration

• Work closely with operations and program teams
• Share customer insights and feedback to improve offerings

Requirements

• Competitive Drive to Win
• You are goal-oriented and motivated by performance metrics
• Proven Sales Experience
• Background in inside sales, lead generation, or customer acquisition
• Demonstrated ability to close deals and hit targets
• Pipeline & CRM Discipline
• Experience managing leads and tracking activity in CRM systems
• Organized and consistent in follow-ups

- Strong Communication Skills

• Confident, clear, and engaging communicator
• Excellent interpersonal skills with both adults and youth
• Bilingual (English & Spanish)
• Required to effectively support our diverse community
• Self-Starter Mentality
• Able to work independently while contributing to a team environment
• Takes initiative without needing constant direction
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:
• Culture Index survey.
• Skills game assessment.

Benefits

Compensation: Competitive base salary + commission structure, depending on experience