M365 Knowledge & Support Specialist

About this role

Telekom HBS , part of the Telekom Group , is an ICT Systems Integrator offering a comprehensive suite of ICT Solutions and Services.

Telekom HBS , specializes in delivering ICT Services in areas such as Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services. We are seeking an M365 Knowledge & Support Specialist to join our team and be responsible for the following tasks:

M365 business support

• Provide functional support and advisory services for:
• Copilot (Agents)
• SharePoint Online
• Teams
• Planner
• Loop
• OneDrive
• Forms
• Respond to ad-hoc business requests.
• Recommend best practices and suitable collaboration solutions.

Operational support and coordination

• Monitor support channels and the shared mailbox.
• Triage functional questions and coordinate referrals to the relevant technical, governance or AI teams.
• Track recurring issues and contribute to FAQs and knowledge articles.
• Support license-request management

Continuous improvement

• Support the assessment of emerging M365 Copilot capabilities.
• Coordinate pilot participants, guidance, feedback collection, and supporting materials.
• Consolidate findings, issues, and user feedback.
• Document recommendations on whether and how successful approaches could be scaled.
• Identify recurring business needs and opportunities for automation.
• Support rollout of new M365 features and services.

Requirements

• SharePoint and knowledge management
• Strong Copilot expertise - understanding Copilot agents, prompting practices and common business scenarios.
• Good practical knowledge of M365 Copilot across Teams, Outlook, Word, PowerPoint, Excel and related experiences.
• Strong SharePoint expertise - experience in site administration, metadata, search, and permissions.
• Knowledge of information architecture and content management.
• Ability to follow rapid product developments and translate them into clear user guidance.
• Microsoft 365 collaboration tools
• Advanced experience with Planner, Loop, OneDrive and related M365 services.

Desirable skills

• Power Automate development and workflow design.
• Basic Power Apps knowledge.