Collections Specialist

About this role

We are seeking a motivated and experienced Collections Specialist to help get deals back on track, reduce defaults, and protect portfolio performance . This role is critical to maintaining healthy cash flow and minimizing losses.

You will work directly with merchants to resolve payment issues , restructure payment plans when appropriate , and cure accounts before they become full defaults .

This is a performance-driven role with real upside for someone who knows how to communicate, negotiate, and close.

Key Responsibilities

• Contact merchants with missed or failing payments
• Work accounts back into good standing
• Negotiate payment resolutions, workout plans, and reinstatements
• Monitor accounts to prevent future payment failures
• Identify early warning signs of default and act proactively
• Maintain detailed notes and updates in the CRM
• Coordinate with internal teams (underwriting, legal, management)
• Track and report on:
• Cured accounts
• Recovered balances
• Default rate trends
• Follow all compliance and communication guidelines

Requirements

Required Experience & Skills

• 2+ years experience in collections, recoveries, or account resolution

- Strong negotiation and communication skills

• Ability to handle difficult conversations professionally
• Organized, persistent, and results-driven
• Comfortable working in a fast-paced environment
• Experience using CRM systems for tracking and documentation
• Preferred (

Nice to Have

• )
• Experience in MCA, lending, or financial services
• Experience with ACH collections and payment recovery
• Understanding of default prevention strategies
• Experience working with payment processors or banks
• Bilingual (English/Spanish) a plus

Benefits

Compensation Structure

• Base Salary
• Commission on:
• Accounts cured
• Payments recovered
• Reduction in default exposure
• Clear performance metrics and uncapped upside

What Success Looks Like

• Deals are brought back into good standing
• Default rates decrease over time
• Merchants remain active and paying
• Strong documentation and follow-through
• Portfolio health improves month over month

Why Join Us

• High-impact role tied directly to company performance
• Clear commission structure with real earning potential
• Growing financial services company
• Opportunity to advance into senior collections or portfolio management
• Supportive, results-driven team environment