Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Logistics & Supply Chain industry. This position offers a chance to be part of a dynamic team that is dedicated to providing exceptional service to Portuguese-speaking clients involved in logistics operations.
Responsibilities
- Deliver high-quality customer service to Portuguese-speaking clients through various channels including phone, email, and chat.
- Assist customers with inquiries regarding shipping, tracking, and logistics solutions.
- Coordinate with internal teams to resolve any logistical issues and ensure timely deliveries.
- Keep clients informed about the status of shipments and any potential delays.
- Document all customer interactions and maintain accurate service records for quality assurance.
- Provide solutions and support to enhance customer satisfaction and loyalty.
- Stay updated on industry trends, company services, and policies to offer effective assistance.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably within the logistics or supply chain sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and capacity to handle operational challenges.
- Familiarity with logistics operations and supply chain principles is a plus.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills and the ability to multitask.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks