German - Front Desk Sales and Video Surveyor - Lisbon, Portugal

About this role

You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.

1. Respond to consumer leads within a set time frame ( Requirements

• Preferred qualification for this role:
• A self-starter, with sense of urgency in driving to reach goals
• Able to work in a fast-paced environment and meet tight deadlines
• An assertive person with good interpersonal skills, both written and on the phone
• A team player who will go the extra mile to secure business
• An excellent customer service attitude
• Possess customer service or tele-sales experience, ideally in the logistics/mobility industry
• You must be positive, flexible, willing to learn, and constantly push yourself to succeed • Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
• Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
• Proficient in use of Microsoft Office applications
• Good English, both written and oral, additional language skills are a plus. Measurement Criteria & KPI’s
• Lead to Opportunity conversion ratio 52.5%
• Virtual Survey 100% of opportunities through our technology applications
• Leads in suspect <1 business day – Tuesday to Friday
• Leads in suspect <3 days – Monday • Leads past due date – Never
• Leads past expected move date – Never
• All calls to be logged through company CRM
• Not contacted leads must always have a future task assigned