Technical skills
SRE
Role signals
Customer support
About this role
- Champion the adoption of Office 365 services as appropriate for our business
- Manage and monitor Office 365 services and desktop support (Laptops)
- Formulate and create Office 365 SharePoint sites for domain users and external client access
- Maintain a highly secure system through proper configuration and system access monitoring
- Troubleshoot and resolve issues with user access to cloud services
- Monitor and communicate to stakeholders or client the performance of the services.
- Deliver a consistent process for incident and problem escalation along with resolution
- Assist with the creation of policies around the proper use of Office 365 services and support.
- Administer and support Office 365 and MS Exchange policies
- Administer and support system backup and disaster recovery processes
- Maintain inventory of equipment and software licenses.
Requirements
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Progressive experience in a technical help desk or a customer service environment
- Office 365 administration experience
- Microsoft certifications is an advantage
- Willing to be deployed in Ortigas (hybrid)