Technical skills

Data analysis

Role signals

Customer success

The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job

Should be able to set the targets for the renewals based on the monthly portfolio
To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
Compliant Management- To identify & resolve the customers' complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for improvement
Conduct regular reviews & terminate the non-revival accounts
Should be able to analyse data and over the challenging areas to improve month-on-month performance.
Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
Managing Residential & Commercial Renewals
Deliver budgeted profit through Price Increase
Lead Generation and self conversion
Customer Retention
Competencies (Skills essential to the role):
Attentiveness.
Clear communication skills.
Ability to use positive language.

Data Analysis
Educational Qualification / Other Requirement:
Graduation
Role Type / Key working relationships:
Individual Contributor
Internal team
External stakeholders
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that its our people whomake our company what it is. We believe in:
Service
Relationships
Teamwork
Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds