Technical skills
Technical writing
Role signals
Customer supportLegal
About this role
- Overall in charge of the day-to-day operations of the center.
- Responsible for the attainment of client-set goals, efficiency targets, and overall center performance.
- Communicate with employees and customers to ensure prompt and courteous attention to all questions regarding products and services.
- Responsible for knowing the intricacies and compliance standards of all key benefit management programs.
- Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
- Continuously coach the team to ensure the individual and team performance goals are achieved.
- Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
- Tracks and monitors team performance; provides feedback to agents.
- Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
- Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.
Roles and Responsibilities
- Processing Referrals to BH Clinicians
- Assist with Inquires for All Telos Health Systems Employees
- Admin Assistance
- intake coordination
Requirements
Non-negotiable Requirements
- License/s: n/a
- Certification/s: n/a
- Work Experience (Same Function): 6 months
- English communication (Verbal): Good
- English communication (Written): Good
Skills / Industry Requirements
- Customer Service Skills Soft Desired
- Interpersonal Skills Soft Desired
- Flexibility Soft Required
- Attention to detals Soft Required
Benefits
- Convertible to Cash Leave Credits
- Health Insurance with free dependents
- Annual Performance Appraisal
- Paid time off
- 10% night differential
Our commitment to you
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives