FBS Customer Care Representative

About this role

🌟 Join a New Project with One of the Largest Insurance Groups in the World

✨Position: Customer Service Representative

📍 On-site | Monday to Friday | 💼 Full-time (Full Availability)

🚀 About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities

• 💼 What You’ll Do

- Handle customer inquiries about insurance policies and coverage

• Resolve moderately complex issues with empathy and professionalism
• Explain policy details and make decisions within defined guidelines
• Document interactions and escalate unresolved cases when needed
• Collaborate closely with Claims, Underwriting, and Policy Support teams
• Identify trends and suggest process improvements
• Stay up to date on compliance, legal requirements, and product updates

Requirements

• 🎯 What We’re Looking For
• High school diploma completed
• Advanced English level
• Experience in Customer Service and/or Call Center
• Strong communication skills and customer focus
• Availability to work on-site

Benefits

🎁

What We Offer

• We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy:
• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Individual Major Medical Insurance
• Individual life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

- And other benefits

🌱 Why Join Us?

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.