Technical skills

SQL

Tools

CRM

Product thinkingProduct managementEmail marketingRevenue operations

SalesCustomer success

Growth Product Manager

Company: EPOS360 (a brand of Ant International)

Team: AI Commercial, Agentic Growth Team

Location: Singapore, with regional scope across Singapore and Malaysia

Reports to: Head of AI Commercial

AI Commercial is one of four departments inside EPOS360 Agentic Growth Team (alongside Marketing,

Ecommerce, and Customer Success). AI Commercial and Ecommerce jointly own the sales/close

numbers for EPOS360, a B2B SaaS point-of-sale platform serving F&B SMEs across Singapore and

Malaysia.

Role Summary

This role owns chat as a growth channel and drives the go-to-market initiatives that run through it, using

data and experimentation to decide what to prioritize rather than instinct. This is a product and program

role, not a technical architecture role; you partner with engineering on execution rather than owning the

technical build yourself. Because growth and GTM work by nature touches marketing, BD, customer

success, and engineering at once, strong stakeholder management and the ability to keep initiatives from

stalling matter as much as product judgment.

Chat as a Growth Channel
Own the roadmap for chat-based customer experiences from a business and customer-outcome perspective: what the chat should accomplish, for whom, and why
Define product requirements and user stories for chat features; partner with engineering on execution without owning the technical build
Own message and flow content decisions in partnership with marketing: what the bot says, when it hands off to a human
Go-to-Market Initiatives
Own go-to-market planning for new product and growth initiatives, sequencing launches against team and market capacity
Coordinate cross-functionally with marketing, BD/sales, and customer success to align launch timing, enablement materials, and messaging
Manage the GTM calendar and keep stakeholders aligned on dependencies and deadlines
Proactively unblock stalled launches and escalate early rather than absorbing delay silently
Data-Driven Growth Decisions
Define and track growth metrics for the chat channel (engagement, conversion, satisfaction) and use them to prioritize the roadmap
Design and run experiments (A/B tests on messaging, flows, sequencing) and turn results into concrete prioritization decisions
Feed channel performance into the team's existing attribution and CAC model so growth initiatives are measured consistently with other channels
Report growth performance and decisions to leadership on a regular cadence

3-5+ years of Product Management experience, ideally with growth or GTM experience in B2B SaaS
Track record of managing cross-functional programs across 3+ stakeholder groups (marketing,
sales/BD, CS, engineering) without direct authority over them; able to speak to specific past
instances, not general philosophy
Comfortable partnering with technical teams without needing deep architecture expertise
Data literacy: comfortable reading dashboards and designing experiments to make prioritization calls
(SQL a plus, not required)
Experience with messaging or chat products (WhatsApp, Telegram, or similar) a plus, not required
Based in Singapore, with regional exposure to Malaysia market nuances

What Success Looks Like (first 6 months)