SAS Viya Production Support /SAS Application Support

About this role

We are seeking an experienced SAS Viya Production Support /SAS APplication Support and maintain enterprise SAS environments while ensuring the stability, performance, and availability of business-critical applications.

The successful candidate will work closely with development, infrastructure, network, and business teams to manage production environments, troubleshoot issues, optimize performance, and support deployment activities.

Key Responsibilities

• Provide L2/L3 production support for SAS applications and SAS Viya environments.
• Develop and maintain SAS programs, scripts, and analytical solutions.
• Perform SAS Viya administration, monitoring, and performance tuning.
• Manage deployment activities using Jenkins, Bitbucket, Aldon, and Control-M.
• Support connectivity setup and integration with external systems.
• Coordinate with network teams for firewall and communication requirements.
• Perform SQL query optimization and Oracle database performance tuning.
• Develop Unix shell scripts for automation and operational support.
• Support OpenShift-based deployments and platform operations.
• Prepare and maintain SDM and operational documentation.
• Lead incident resolution, root cause analysis, and problem management activities.
• Mentor junior team members and provide technical leadership to the support team.

Requirements

• Strong experience in SAS Programming and SAS Viya.
• Experience with SAS CLI and SAS Viya Performance Tuning.
• Production Support / Application Support experience.
• Python and R programming knowledge.
• Unix/Linux Shell Scripting.
• Oracle RDBMS and SQL Performance Tuning.
• Control-M scheduling and job management.
• Jenkins, Bitbucket, and Aldon.
• OpenShift exposure.
• Experience working with infrastructure and network teams.
• Strong troubleshooting and stakeholder management skills.
• Preferred
• Banking or financial services domain experience.
• Team lead or production support lead experience.
• Experience supporting large-scale enterprise environments.