Back Office Support Specialist

About this role

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Your Role:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Coordinate with risk dept on leverage changing request, or any escalated trading issues

-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure

-Liaising with technology provider on any complex situation dispute

• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept

-Performing financial checks on any transaction or transfer within the system

• Collecting appropriate information of any complaint on technical perspective

-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

Requirements

• -A bachelor’s degree in business or related field.-A minimum of 2 years of experience in business analysis or a related field in Brokerage Backoffice.
• -Exceptional analytical and conceptual thinking skills.
• -Advanced technical skills.
• -Great attention to minute details, meticulously excellent to numbers and procedures.
• -Fundamentally analytical and conceptual thinking skills.
• -Experience creating detailed reports and giving presentations.
• -Competency in Microsoft applications including Word, Excel, and Outlook.
• -A track record of following through on commitments.
• -Excellent planning, organizational, and time management skills.
• -Experience in a stock-broking business, in either IT or back office operations would be a significant advantage

Benefits

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team