IT Operations & Helpdesk Specialist

About this role

Ready to join Speakit as our next IT Operations & Helpdesk Specialist 🚀

We’re a fast-growing recruitment agency in Greece and Portugal , specializing in multilingual recruiting , offering you the chance to develop your skills in IT Operations & Helpdesk services .

Why you’ll love working with us:

• #2 Best Workplace™ Hellas 2025 (20–49 employees)
• #1 Best Workplace™ for Women™ Hellas 2025 (20–49 employees)
• A people-first culture where your growth, ideas, and contribution truly matter

If you’re motivated, detail-oriented, and excited to grow with us, send us your CV and let’s talk!

• Monitor and maintain IT equipment (inventory control, proper function checks, preventive maintenance).
• Monitor system security and report potential issues.
• Oversee and support online platforms used internally by the company.
• Assist employees with daily IT-related issues regarding equipment and applications.
• Monitor network and device connectivity (Wi-Fi, LAN, VPN, network devices).
• Follow IT procedures and contribute to process improvements.
• Collaborate with external IT partners or vendors when necessary.
• Provision of light hardware support (pc, peripherals, etc.) and coordination with external service providers for repairs when necessary.

Requirements

• 1–3 years of experience in IT Support, Helpdesk, or similar role.
• Basic knowledge of hardware and troubleshooting.
• Strong understanding of networking (TCP/IP, routers, switches, firewalls).
• Cybersecurity knowledge.
• Experience with Windows, Office 365, and cloud services.
• Strong problem-solving skills and ability to prioritize tasks.
• Good communication skills.

Benefits

If you succeed in this IT Operations & Helpdesk Specialist role, you will have:

• Attractive remuneration package
• Hybrid working model
• Company laptop
• Mobile phone & plan
• Private Health Insurance (according to company policy)
• Work in a dynamic and friendly environment