Role signals
Customer support
About this role
- Monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness
- Monitor officer activity, respond to any officer report, monitor tours, check points, and incident reports
- Receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately
- Coordinate with field officers, emergency responders, and management to relay critical information
- Maintain detailed records of communications and incident reports in the system
- Utilize computerized dispatch and surveillance software effectively
- Respond to alarms and coordinate emergency response protocols
- Conduct routine checks of communication equipment and report malfunctions
- Provide exceptional customer service via telephone and radio communications
- Maintain confidentiality and professionalism at all times
Requirements
- High school diploma or equivalent required
- Previous experience in dispatch, communications, or security operations preferred
- Proficient computer and multi-tasking skills
- Strong verbal communication and active listening skills
- Ability to remain calm and focused in high-pressure or emergency situations
- Detail-oriented with strong organizational abilities
- Availability to work various shifts including nights, weekends, and holidays
- Ability to work effectively as part of a team and independently