Technical skills
IT support
Role signals
Customer support
About this role
Become the technical expert who helps clients solve every problem!
Work on-site in Lisbon providing high-level technical support and collaborate with international teams to ensure the best customer experience.
Responsibilities
- Troubleshoot and resolve technical issues for clients promptly.
- Manage requests, bugs, and troubleshooting cases via phone and email.
- Collaborate closely with engineering teams for reports and product improvements.
- Train clients on product functionalities and technical tools.
Requirements
- Native Dutch and fluent English (B2)
- Previous experience in technical support or IT helpdesk
- Strong analytical and problem-solving skills
- Excellent communication and teamwork skills
- EU citizenship or valid work permit for Portugal
Benefits
- Accommodation Provided in shared apartment.
- Bills paid by the company
- Monthly meal allowance
- Private health insurance from day one.
- Transport allowance.
- Career growth and personal development opportunities
- Work on-site in Lisbon with a multicultural team
- Performance bonus