Internal Sales

Customer Service / Internal Sales | Derrimut, Vic

Join a growing national business in a varied role combining customer service, administration and outbound sales.

Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.

We are looking for a motivated Customer Service / Internal Sales professional to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and on-site parking available.

About the Role

You will play a key role across customer service, administration and outbound sales.

Your responsibilities will include:

• Processing and releasing customer invoices across our three national warehouses
• Completing accurate data entry using Pronto ERP
• Making outbound calls to targeted industrial and commercial businesses
• Introducing customers to our range of strapping, steel and tape products
• Qualifying leads and booking appointments for the external sales team
• Responding to inbound customer calls and emails
• Maintaining call lists, sales activity and customer records
• Supporting the wider team with general administration

About You

To be successful in this role, you will bring:

• Previous experience in customer service, internal sales, administration or a similar role
• Confidence and resilience when making outbound calls and handling rejection
• A professional and confident telephone manner

• Strong communication and organisational skills

• Excellent attention to detail and accurate data entry skills

• The ability to manage high-volume activity while maintaining accuracy
• Good computer skills, including Microsoft Word and Excel
• Experience with Pronto ERP or a similar system will be highly regarded
• Experience in packaging, industrial or distribution environments will be advantageous
• Previous cold calling, lead generation or appointment-setting experience will be highly regarded
• Why Join Us?
• When you join Cyklop Australia, you will enjoy:
• Competitive salary package plus superannuation
• Monday to Friday, 8:00am – 4:00pm with no weekend work
• Great work-life balance with an early finish
• Stable, full-time employment opportunity
• Supportive team environment with comprehensive onboarding
• Convenient Derrimut location with on-site parking

• Opportunity to develop your sales and customer service skills

• If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you.
• Apply now.
• Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.
• Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.
• If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.