Engagement Manager

About this role

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟱𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟬-𝟱𝟱 𝗟𝗣𝗔)

Experience: 9+ yrs

Location: Remote (India), India

Job Type: Full-time

We are looking for a commercially driven and experienced Engagement Manager to lead strategic client relationships, drive account growth, and ensure successful delivery across a portfolio of IT services engagements. The role combines client management, revenue expansion, commercial ownership, delivery governance, technical solutioning, and people leadership .

The ideal candidate will be equally comfortable discussing account strategy with a C-suite stakeholder, reviewing project health with delivery teams, negotiating commercial terms, and identifying opportunities for upselling, cross-selling, team extensions, and new business within existing accounts.

Requirements

Key Responsibilities

• Own strategic client relationships and act as the primary escalation point for senior stakeholders.
• Identify and convert upsell, cross-sell, team-extension, renewal, and account-expansion opportunities .
• Build account-growth strategies and proactively develop relationships across new client business units.
• Lead SOW development, RFP responses, commercial proposals, solution pitches, and contract discussions .
• Manage contract renewals, MSA negotiations, pricing discussions, margins, utilisation, and overall commercial health.
• Conduct regular MBRs, QBRs, governance reviews, and account-health discussions with senior stakeholders.
• Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality, budgets, and delivery commitments remain on track.
• Establish and enforce strong delivery governance across RAID logs, RACI, change control, milestone tracking, and risk management .
• Ensure scope, timeline, or budget changes are formally assessed, documented, approved, and communicated.
• Develop and maintain a portfolio-wide account and project health scorecard and review it on a defined cadence.
• Identify delivery, commercial, and relationship risks early and drive appropriate corrective actions.
• Translate complex technical offerings across Cloud, DevOps, AI, and custom software into compelling business solutions.
• Lead commercial and technical conversations that move opportunities from discovery through closure.
• Mentor and develop Project Managers and engagement teams while establishing clear standards for delivery and client management.
• Drive initiatives independently and ensure consistent execution across the account portfolio.
• Maintain strong client retention, satisfaction, profitability, and long-term account growth.
• What Makes You a Great Fit
• 9+ years of experience in IT professional services, technology consulting, client engagement, account management, or a related field.
• Proven track record of driving account expansion, upselling, cross-selling, renewals, and incremental revenue .
• Strong experience leading SOWs, RFP responses, commercial proposals, and client pitches through to successful closure.
• Strong financial acumen with practical understanding of margins, utilisation, budgets, profitability, pricing, and commercial negotiations .
• Proven experience managing strategic accounts and senior client relationships, including VP and C-suite stakeholders .
• Strong experience running MBRs, QBRs, governance forums, and executive-level client reviews .
• Demonstrated ability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, and project health management .
• Strong understanding of IT services and the ability to position Cloud, DevOps, AI, custom software, and technology consulting solutions against business requirements.
• Excellent negotiation, presentation, communication, and stakeholder-management skills.
• Strong people-management capabilities with experience mentoring Project Managers, Technical Leads, and client-facing teams.
• Ability to operate independently, make commercially sound decisions, and manage multiple accounts and priorities.
• Strong analytical and problem-solving skills with a focus on client outcomes and business growth.
• Experience with Salesforce or similar CRM platforms is an advantage.
• Experience selling or managing engagements involving Cloud, DevOps, AI, or digital transformation is highly desirable.
• Strong ownership mindset with the ability to balance revenue growth, client satisfaction, delivery quality, and commercial performance .