Technical skills
Data analysisSRE
Role signals
Customer support
About this role
- Daily Monitoring Support
- Assist in daily monitoring of customer systems using monitoring platforms
- Identify basic system status (normal / offline / low performance)
- Record monitoring findings accurately in tracking sheets
- Data Entry & Updates
- Update customer system data in Google Sheets / internal databases
- Maintain organised and accurate records for monitoring and service follow-ups
- Assist in preparing simple monitoring summaries when required
- Customer Service Assistance
- Support the customer service team by providing updated system information
- Assist in drafting basic customer updates (under guidance)
- Help follow up on pending monitoring-related cases
- Admin Support
- Organise monitoring records, reports, and screenshots
- Support other administrative tasks related to monitoring and customer service
- Perform ad-hoc duties assigned by the supervisor
Requirements
- Diploma / Degree students in:
- Business Administration
- Engineering (Electrical / Renewable Energy – advantage)
- Customer Service or related fields
- Proficient in Excel / Google Sheets
- Comfortable working with data and repetitive monitoring tasks
- Able to follow instructions and standard procedures
- Attention to detail and good time management