Technical skills
Technical writing
Methods
Operations
Role signals
Legal
About this role
- Design, develop, review, and document business processes, quality management processes, policies, procedures, and related frameworks in alignment with organizational objectives and applicable standards.
- Assess existing business processes to identify inefficiencies, gaps, risks, and opportunities for improvement, recommending solutions based on industry best practices and organizational requirements.
- Develop and maintain process maps, process documentation, and related deliverables using Business Process Management (BPM) methodologies.
- Facilitate stakeholder workshops and engage cross-functional teams to validate process requirements, define improvement opportunities, and ensure effective implementation of process changes.
- Communicate process changes, updated procedures, and new requirements to relevant employees, ensuring awareness, understanding, and effective adoption.
- Coordinate with Governance, Risk, and Compliance (GRC) functions to ensure process excellence initiatives align with applicable governance frameworks, risk management requirements, regulatory obligations, and compliance standards.
- Identify process nonconformities and control gaps, coordinate corrective and preventive actions with relevant stakeholders, and monitor their implementation and effectiveness.
- Support quality management system implementation, maintenance, and continual improvement, including process-related audit activities, compliance assessments, and certification requirements, where applicable.
- Support ISO Certification Programs
Requirements
- 5+ years of relevant professional experience in Process Excellence, Business Process Management, Quality Management, Process Improvement, or Business Transformation.
- Previous experience in the technology, electronic payments, payment services, banking technology, or payment gateway industries shall be highly preferred.
- Strong knowledge of process mapping, process reengineering, continuous improvement methodologies, and BPMN techniques.
- Practical experience in developing and documenting business processes, policies, procedures, and quality management frameworks.
- Strong analytical capabilities, including process performance measurement, KPI analysis, root cause analysis, and corrective action management.
- Familiarity with governance, risk, and compliance requirements and their integration into business processes.
- Experience in managing cross-functional initiatives and engaging stakeholders at different organizational levels.