German speaker Customer Service Specialist - Valencia, Spain

About this role

Our International Client is a customer service provider with international companies and is based in the amazing Valencia!

• Support B2B customers over the phone, email, and chat
• Communicate with customers to find the best solution to their problem
• Troubleshooting, innovation, and change management are part of the daily business
• You will use the latest technology and AI integrations and become an expert in this field
• Control and handle payment inquiries from sellers and buyers through various client platforms
• Responsible for Trustpilot reviews improving overall company NPS through excellent service
• Flagging and escalation of customer queries and coming up with suitable solutions
• Mapping and improving business processes to enhance customer journey and satisfaction

Requirements

• Native level German and fluent English
• Customer service experience minimum 6 months

- Excellent communication skills

• An interest in innovation (think chatbot-integrations)
• You can think outside the box to always find a solution for the customer
• A technical background is an advantage
• You are proficient with computers and can type at lightning speed

Benefits

• Spanish classes
• Mindfulness classes
• Great Friday evening drinks
• Fitness bootcamps to stay fit and active