Security Operations Center (SOC) Operator

About this role

The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in Mexico City.

They will be responsible for monitoring relevant events in Mexico, with a particular focus on the state of Sinaloa, especially in areas surrounding locations frequently visited by the Client’s travelers.

Role tasks and responsibilities

• ⦁ GPS tracking and traveler check-ins during transfers.
• ⦁ Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations.
• ⦁ Send real-time information and alerts to users while they are en route.
• ⦁ Assist in developing standard tracking and communication protocols with travelers.
• ⦁ Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers.

Requirements

• ⦁ Teamwork

⦁ Strong communication skills

• ⦁ Organized and able to multitask
• ⦁ Analytical thinking
• ⦁ High school diploma completed
• ⦁ Intermediate English level (minimum B1)
• ⦁ Availability to work rotating shifts
• ⦁ Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)