Customer Support Assistant

About this role

Accenture Foundation, Inc., established in 1999 and headquartered in Chicago, Illinois, is a nonprofit organization dedicated to grantmaking and supporting charitable initiatives. We firmly believe in the transformative power of education, skills development, and community-centered actions to create opportunities and foster growth. As part of our ongoing commitment to empowering communities and driving positive social impact, we are seeking a dedicated Customer Support Assistant to join our team.

This role is instrumental in ensuring that our stakeholders, partners, and beneficiaries receive exceptional support and guidance. The ideal candidate will embody our mission by providing timely and effective assistance, helping enhance our programs' reach and effectiveness. This position offers a unique opportunity to be part of a values-driven organization that is passionate about making a meaningful difference through focused philanthropic efforts.

If you are enthusiastic about contributing to a cause that values education, skill-building, and community empowerment and have a knack for excellent customer service, we encourage you to apply and become a vital member of the Accenture Foundation family.

Responsibilities

• Respond promptly and courteously to inquiries from stakeholders, partners, and community members via phone, email, and other communication channels.
• Assist in managing and updating the customer support database to ensure accurate record-keeping and follow-ups.
• Provide detailed information about the foundation's programs, grantmaking processes, and charitable initiatives.
• Coordinate with internal teams to resolve issues, escalate concerns, and facilitate smooth communication between departments.
• Prepare and distribute informational materials and updates to customers and partners as needed.
• Support the organization of events, webinars, and community outreach activities by handling logistics and participant communications.
• Gather feedback from stakeholders to help improve service delivery and program effectiveness.

Requirements

• Excellent verbal and written communication skills with a customer-focused attitude.
• Proven experience in customer support or a related role, preferably within a nonprofit or service-oriented environment.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) software and common office applications.
• Ability to work collaboratively within a team and independently when required.
• Problem-solving skills with an attentive and detail-oriented approach.
• Commitment to the mission and values of Accenture Foundation, Inc., with a genuine interest in education, skills development, and community action.