Technical skills
SRE
Role signals
Customer support
About this role
We are looking for a Back Office Customer Support agent to join the German department of an online bank.
The main focus of the position is the prevention of money laundering and the active and effective fight against financial crime.
The main tasks of the Back Office Customer Support agent will include the:
- Support on Anti-Financial Crime tasks, including AML, terrorist financing, KYC and fraud.
- Recognition, support and evaluation of suspicious bank account transactions.
- Identification of money laundering typologies and suspicious facts.
- Creation and transmission reports of suspicious financial transactions to FIU
- Daily processing of the results from our internal transactions monitoring system
- Processing of inquiries related to fight against fraud and money laundering
Requirements
- Fluent in German
- Very good English
- Preferably working experience in administrative and office tasks
- Computer literacy
- Strong team spirit
- Communication skills
Benefits
The benefits of the Back Office Customer Support agent will include:
- Competitive salary - 14 salaries per year
- Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered), when applicable
- Monthly bonus
- Free online Greek lessons
- Health Package
- Full training by certified instructors
- Career opportunities
Only CVs in English will be reviewed.