Senior Operation Specialist

About this role

• Venue Operations Management
• Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination

between teams and floors.

• Ensure operational standards, procedures, and service guidelines are consistently implemented across

the venue.

• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout

service periods.

• Ensure the venue maintains high standards of cleanliness, safety, and organization.
• Team Leadership & Supervision
• Supervise and support Assistant Managers and operational Supervisors.
• Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff when required.
• Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
• Conduct regular operational meetings to ensure alignment across teams.
• Operational Coordination
• Work closely with the Reception Manager to ensure smooth coordination between reception and floor

operations.

• Support reception operations when required to maintain guest service continuity.
• Coordinate operational activities across departments to maintain efficient service flow.
• Address operational challenges and implement solutions to ensure smooth daily operations.
• Guest Experience & Service Quality
• Monitor guest experience across the venue and ensure service standards are consistently maintained.
• Support operational teams in resolving guest concerns or service issues professionally.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Ensure teams maintain a professional and service-oriented approach.
• Operational Performance & Cost Awareness
• Support the Operations Manager in monitoring operational efficiency and cost control.
• Ensure staffing levels and operational resources are utilized effectively.
• Assist in maintaining operational performance in line with business targets.
• Health, Safety & Compliance
• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• Support the implementation of safety policies and ensure operational teams follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for guests and

employees.

Specifications

Experience & Education

– Minimum 6–8 years of experience in hospitality or food and beverage operations

– At least 3 years of experience in a supervisory or managerial role

– Experience in high-volume restaurants, hospitality venues, or food halls is preferred