Role signals
UI/UX DesignCustomer support
About this role
Patrique Mercier Recruitment FR is committed to connecting talented individuals with thrilling job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Social Media. This role is ideal for those who are passionate about customer interaction and social media management, eager to assist Spanish-speaking clients with their inquiries and feedback.
Responsibilities
- Provide outstanding customer support to Spanish-speaking clients through various social media platforms.
- Respond to customer inquiries, comments, and messages in a timely and professional manner.
- Assist customers with product information, order inquiries, and service support.
- Monitor social media channels for customer feedback and engage with the audience to improve brand relationships.
- Collaborate with marketing and communications teams to address customer concerns and enhance overall user experience.
- Document customer interactions and report feedback to relevant internal teams for service improvement.
- Stay updated on industry trends and social media best practices to provide relevant support.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, particularly in a social media or digital environment.
- Strong communication skills with a focus on building customer relationships.
- Ability to work effectively under pressure and manage multiple inquiries simultaneously.
- Familiarity with social media platforms and customer support tools.
- Detail-oriented with strong organizational skills.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks