Appointment Setter / Cold Caller (Healthcare)

About this role

Job Title: Appointment Setter / Cold Caller (Healthcare)

Position Type: Part-time | 20 hours per week

Work Schedule: Monday–Friday, 10:00 AM–2:00 PM Pacific Time

Location: Remote – Philippines

Pay Rate: $6–$7 USD/hour, depending on experience

About the Client and Role

Our client is a U.S.-based healthcare clinic specializing in hair restoration and related treatments. The clinic is looking for an experienced Appointment Setter / Cold Caller to help reconnect with potential patients and schedule consultations with its sales team.

We are looking for a confident, motivated, and results-driven Appointment Setter / Cold Caller with proven experience in outbound sales, cold calling, or appointment-setting.

Your primary responsibility will be to contact prospects who previously expressed interest in the clinic's services through Facebook or its website but have not yet made a purchase.

You will work with an existing database of approximately 30,000–40,000 previous inquiries, reconnect with potential patients, handle objections, and encourage interested prospects to book consultations.

Key Responsibilities

• Outbound Calling & Lead Reactivation (Primary)
• Make outbound calls to existing leads who previously inquired about the clinic's services.
• Reconnect with potential patients, understand their interests, and encourage them to reconsider the clinic's services.
• Handle objections and hesitant prospects professionally.
• Maintain consistent outreach activity when working through the existing lead database.
• Appointment Setting (Primary Goal)
• Book consultations for interested and qualified leads with the clinic's sales representatives.
• Use effective sales and communication techniques to turn previous inquiries into scheduled appointments.
• Focus on generating consultation bookings through consistent lead follow-ups and engagement.
• Professional Client Communication
• Communicate confidently and professionally with U.S.-based prospects.
• Build rapport, establish trust, and represent the clinic positively during calls.
• Maintain a friendly, natural, and professional phone presence.

Requirements

• Proven experience in outbound cold calling or sales appointment-setting , preferably with demonstrated success in booking appointments.
• Strong, fluent spoken English with clear pronunciation and a natural, professional phone presence.
• Ability to confidently handle objections, rejection, and hesitant prospects.
• Strong interpersonal, persuasion, and relationship-building skills.
• Self-motivated, resilient, and results-oriented.
• Reliable and able to stay focused during scheduled working hours.
• Quiet, distraction-free work environment suitable for professional calls.
• Looking for a stable, long-term part-time opportunity.

Preferred Qualifications

• Experience with lead reactivation, outbound prospecting, or appointment-setting for U.S. clients.
• Previous experience supporting healthcare clinics or other U.S.-based businesses.
• Proven appointment-setting results or experience meeting sales targets.
• Familiarity with HIPAA compliance or healthcare communication practices.
• Spanish-speaking ability is a plus, but not required.
• Performance Expectations & KPIs
• Success in this role will be measured through the following key performance indicators:
• Consultations Booked: Number of qualified consultations successfully scheduled with the clinic's sales representatives.
• Outbound Calling Activity: Number of leads contacted from the existing database.
• Lead Conversion Effectiveness: Ability to convert previous inquiries into booked consultations and potential sales opportunities.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.