Back Office Supervisor

About this role

Job Title: Back Office Supervisor

Location: Thane

Shift: Rotational Shifts

Working Days: 5 Days a Week (2 Days Off)

Job Summary: Back Office Supervisor

We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities

• Back Office Supervisor
• Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
• Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
• Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
• Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
• Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
• Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
• Conflict Resolution: Address and resolve team conflicts in a timely and effective manner.

Requirements

• Proven experience in a leadership role (Team Leader/ Back Office Supervisor)
• Strong organizational and multitasking skills of Back Office Supervisor
• Proficient in MS Excel and report generation tools

Excellent communication and interpersonal skills

• Experience in managing rotational shifts and flexible schedules
• Ability to work in a fast-paced, target-driven environment