Swedish Speaking Customer Loyalty Advisor -Remote in Greece

About this role

Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Swedish Speaking Customer Loyalty Advisor. This position is ideal for those who have a passion for delivering outstanding customer service and want to play a key role in enhancing customer loyalty.

Responsibilities

• Provide top-notch support to Swedish-speaking customers, emphasizing the importance of building lasting relationships.
• Address customer inquiries regarding accounts, product offerings, and loyalty programs with clarity and care.
• Actively engage with customers to offer updates, resolve any concerns, and collect feedback to improve offerings.
• Promote loyalty initiatives and educate customers on the associated benefits in a compelling manner.
• Work collaboratively with other departments to ensure seamless customer interactions and swift issue resolution.
• Gather and analyze customer feedback to suggest actionable improvements in service and satisfaction.
• Maintain thorough records of customer interactions and feedback within the CRM system for quality assurance.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Experience in customer service or customer loyalty roles, ideally in retail or a service-oriented environment.
• Excellent verbal and written communication skills, with a strong customer-focused mindset.
• Familiarity with CRM software and proficiency in Microsoft Office Suite.
• Strong analytical skills and a proactive approach towards customer engagement.
• Capable of working effectively in a team and adapting to diverse customer needs and situations.
• Availability to work flexible hours, including evenings and weekends if necessary.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...