Italian Support Specialist for Social Media Platform - Athens

About this role

For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.

Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

What you will do

• Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
• Address issues via chat, email, or phone channels, following operating procedures
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

• Native / near-native level of Italian
• B2-C1 level in English

- Tech-savvy and curious about new technologies mentality

- Excellent Verbal & written communication skills

• Ability to organize and follow-up multiple tasks with accuracy and timeliness
• Flexibility to work night shifts/ weekend shifts
• Previous Customer Service experience is an advantage

Benefits

• 1045-1100 euros gross per month
• 14 salaries per year
• Performance bonus up to 10%
• Great career progression opportunities
• A multicultural work environment
• Working on site