Role signals
Customer support
About this role
transcosmos | Budapest
Speak Polish confidently and want to gain international work experience? Join our logistics specialist team in Budapest!
As a Customer Logistics Specialist , you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with transport, warehouse, and delivery teams.
What You’ll Do
- Provide customer support for shipment and delivery enquiries via phone, email, and chat
- Track parcels, investigate delivery issues, and coordinate resolutions with operational teams
- Manage customer cases, delivery amendments, and records while ensuring timely, professional service
Requirements
- What You Bring
- Strong communication skills in English (B2) and Polish (C1)
- Customer-focused mindset with excellent communication skills
- Proactive, organized, and tech-savvy
- Confidence using computers and fast typing skills
- Previous customer support experience is welcome, but not required.
Benefits
Why join us?
- Use your Polish every day and practise your English in an international team
- Gain practical work experience , developing communication, problem-solving, and logistic skills
- Learn through training and guidance —you don’t need previous logistic experience to get started
- Join a new team from the beginning , learn alongside your colleagues, and help build a supportive working environment