Technical skills
SRE
Role signals
Customer support
About this role
Job Description
- Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
- Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
- Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
- Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
- Other technologies related to building the services may also be assigned
Requirements
Minimum Qualifications
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- BS IT graduate or any IT-related course
- Must possess above average customer service skills
- Must have excellent attention to detail and accuracy
- Willing to have shifting schedule (day shift and night shift)
- Amenable to work fully onsite (Ortigas)
- Fresh graduates are welcome to apply