Manager, Strategy and Operating Model

About this role

Job Summary

Have you led strategy development, feasibility studies and organisation design engagements for large organisations or public institutions and helped turn those recommendations into measurable results?

At Phillips Consulting (pcl.) , we are seeking an accomplished Strategy & Operating Model Manager to lead our specialist consulting practice within the Transformation Pillar.

This opportunity is for an experienced practitioner who combines strategic thinking with hands-on consulting delivery, strong commercial judgement and the ability to influence decisions at board and executive management levels.

• Lead client engagement from diagnostic to an agreed strategic plan: environmental and stakeholder analysis, strategic options, vision, pillars, objectives and initiatives.
• Design and run strategy retreats and workshops for boards and executive teams, and bring them to decisions on contested choices.
• Assess market, technical, financial and institutional feasibility (Feasibility studies and business cases); appraise options; build investment-ready business cases.
• Lead the design of an enterprise target operating model that links strategy to capabilities, services, governance, technology and sourcing.
• Lead client engagement on design of an enterprise target operating model that links strategy to capabilities, services, governance, technology and sourcing.
• Lead client engagement in diagnosing a structure, generate and evaluate structural options against strategy, and define the top-level structure, mandates, reporting lines and governance.
• Design thinking ; Frame problems as hypotheses and issue trees; synthesise research, data, interviews and benchmarks into a clear recommendation.
• Lead Financial and analytical modelling which entails building market-sizing, financial projection and scenario models, including Net Present Value (NPV) and Internal Rate of Return (IRR) analysis
• Lead, coach, and develop team members through regular feedback, performance management, capability building, and succession planning.
• Manage resource allocation and utilisation to ensure optimal deployment while overseeing the successful planning, execution, quality assurance, and profitability of client assignments.
• Monitor project progress, manage risks and stakeholder expectations, and ensure compliance with firm standards and governance requirements alongside timely invoicing to clients.
• Identify, pursue, and convert business opportunities through effective client engagement, proposal development, and commercial negotiations.
• Grow the sales pipeline, expand key accounts, and drive cross-selling and upselling opportunities.
• Build and sustain strategic relationships with clients, partners, and industry stakeholders.
• Contribute to the development, enhancement, and commercialisation of the firm's products, services, and intellectual property while strengthening the firm's market presence and thought leadership.
• ·Contribute to firm-wide strategy execution, profitability, operational excellence, and leadership succession initiatives.
• Plan and deliver training programs, workshops, learning interventions, and stakeholder engagement sessions as requested by the company.

Requirements

Qualifications

• 10–15 years of relevant professional experience, with substantial hands-on responsibility for strategy, organisation design and business transformation engagements.
• Demonstrated experience leading strategy development, feasibility studies and enterprise-level operating model or organisational design assignments.
• Strong analytical and financial modelling capabilities, including investment appraisal, scenario analysis, NPV and IRR.
• Proven ability to facilitate board and executive-level strategy sessions, structure complex problems and translate recommendations into practical implementation plans.
• Experience managing consulting teams, senior client relationships and business development activities.
• A bachelor's degree in a relevant discipline and professional certification in strategy, project/programme management or business transformation.
• Competencies and Capabilities
• Strategy Development: Leads development of strategic plans and leading strategy retreats.
• Feasibility study and business plan: Authoring feasibility studies and business cases
• Monitoring and Evaluation : Designing scorecards, M&E systems and delivery units
• Organisation Design and Operating Model: Shapes organisational structures, roles, develop future-state operating models and accountabilities that aligns with strategy, governance and capabilities
• Decision-rights & Governance Design: Defines governance arrangements, decision rights and accountability mechanisms for transformed operating models.
• Operating Model Diagnostics: Diagnoses gaps between current and desired operating models and identifies implications for transformation.
• Analytical Thinking: Synthesises complex business, operational and market information into strategic insights.
• Problem Structuring: Frames ambiguous client problems into clear hypotheses, workstreams and decision areas.
• Transformation Roadmap Development: Converts strategic recommendations into sequenced transformation initiatives, milestones, and priorities.
• Strategy-to-Execution Design: Links strategic choices to operating requirements, programmes and execution mechanisms.
• Performance Architecture Design: Aligns performance measures and management mechanisms with strategic and operating model objectives.
• KPI Framework Development: Designs meaningful performance measures that translate strategic priorities into measurable outcomes.
• Benefits Realisation Management: Establishes mechanisms for tracking whether transformation initiatives deliver intended business value.
• Execution Discipline: Orchestrates delivery across workstreams, manages dependencies and maintains focus on agreed outcomes.
• Stakeholder Management: Builds alignment with senior clients and coordinates multiple stakeholders around transformation decisions.
• Communication & Influencing: Strong written and verbal communication, active listening, presentation and stakeholder-management skills, with the ability to influence outcomes professionally.
• Collaboration : Builds and maintains productive working relationships across teams, functions, and stakeholder groups to achieve shared goals.
• Facilitation: Effectively plans and delivers training programs, workshops, learning interventions, and Leads diagnostics with boards and executive teams.