Senior Desktop Support

About this role

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

• Job description:
• Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
• Perform remote and on-site troubleshooting through efficient troubleshooting methodology
• Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
• Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

Requirements

- Interpersonal and customer facing skills

• Proven experience as a Senior Desktop Support/ IT Technician
• Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
• Troubleshooting with all different types issues
• Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals