Role signals

Customer support

About this role

The Home Delivery Coordinator/Logistics plays a vital role in supporting the Eloise's Cooking Pot Food Bank. This position is responsible for managing and coordinating delivery services for the Home Delivery Program, ensuring efficient operations, enhancing community awareness, and increasing the service capacity to assist more families in need.

In this role, you will orchestrate delivery routes, oversee the mobile food bank and grocery rescue initiatives, prepare meal boxes, set up new clients in our system, and train volunteers to facilitate the delivery of food and meal boxes. You will also be responsible for managing logistics for offsite food banks and donation pickups.

Requirements

Qualifications

Proficiency in MS Office and familiarity with logistics software

- Excellent verbal and written communication skills

Strong organizational and multitasking abilities
Customer service-oriented mindset
Ability to work in a fast-paced environment

Responsibilities

Coordinate and optimize delivery routes using organizational delivery system technologies
Develop strategies to expand delivery capacity and serve more clients
Maintain liaisons with offsite food banks, schools, and partner organizations
Collect and organize weekly paperwork from delivery sites
Lead the grocery rescue program and manage associated logistics
Prepare delivery routes and handle customer inquiries
Supervise volunteers, staff, and AmeriCorps members involved in logistics operations
Volunteer Management:
Recruit, train, and mobilize volunteer drivers
Provide timely responses to volunteer inquiries
Create training materials for new and existing volunteers
Schedule volunteers and manage vehicle logistics
Oversee the maintenance of delivery vehicles
Delivery Oversight:
Supervise and organize deliveries and pickups at the food bank
Manage delivery drives, route coordination systems, and grocery rescue volunteers

Benefits

- FT Benefits

80% employer paid medical, dental, sick, vacation, long and short term disability, life insurance, vision, dental available the first of the month after 60 days of employment
13 paid holidays
1 hour sick for every 40 hours worked
Vacation time after one year of employment beginning with 2 weeks per year accrual