Customer Service Executive

About this role

Customer Services Executive

Location: Cranleigh (Office-Based)

Hours: Monday to Friday, 7:30am – 4:30pm

Salary: Circa £37,000 per annum

Contract: 12-month fixed term (Maternity Cover)

About the Role

This is an excellent opportunity for a Customer Services Executive to join a well-established and growing business on a 12-month maternity cover contract, based in Cranleigh.

The business is known for delivering high-quality products and services, with a strong reputation for reliability, responsiveness, and building long-term customer relationships.

We are looking for someone who thrives in a fast-paced environment, enjoys being at the centre of operations, and takes pride in delivering a seamless customer experience from start to finish.

This is a hands-on role where you will be involved in the full order journey from initial enquiry through to delivery planning, coordination, and post-delivery follow-up. You will act as the key link between customers, sales, and operations, ensuring everything runs smoothly, accurately, and on time.

What makes this role exciting

• Full ownership of the customer journey from order to delivery
• Direct impact on customer satisfaction and operational success
• Close collaboration with operations, sales, and logistics teams
• Visible results from your work every day

Key Responsibilities

• Manage customer orders from quotation through to completion
• Ensure all order details are accurate before processing
• Set up and maintain customer records within internal systems
• Keep customers updated throughout the order process
• Coordinate with operations to ensure smooth fulfilment
• Check stock availability and support delivery planning
• Book and confirm delivery dates with customers
• Handle inbound communications across phone, email, and other channels
• Manage shared inboxes and ensure timely responses
• Follow up after delivery to confirm receipt and successful unloading

Requirements

• What success looks like
• Success in this role is measured by strong customer satisfaction, accurate order processing, and clear, timely communication across all stages of the order journey
• What we’re looking for
• Experience in customer service, order processing, or a similar fast-paced environment
• Strong organisational skills with the ability to manage multiple priorities
• Confident using Microsoft Office and ERP systems
• Calm, professional approach under pressure
• Strong communication skills, both written and verbal
• A proactive mindset with the ability to take ownership and see tasks through to completion

Benefits

• £37,000 per annum
• Excellent working environment
• Profit share bonus scheme
• Fresh newly refurbished well spaced offices