Dutch Customer Success Specialist - Lisbon

About this role

Work fully remote and kickstart your career with top global brands!

Join our client’s multicultural team and help businesses thrive by providing expert guidance. You’ll support clients through calls and emails, ensuring a smooth experience and satisfaction at every touchpoint.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate product and service guidance.
• Review customer requests, make informed decisions, and take action.
• Identify areas to improve client experience and share suggestions with your team.
• Track trends and help prevent recurring issues for clients.

Requirements

• Native Dutch and fluent English (B2)
• Customer support experience is a plus

- Strong communication and problem-solving skills

• Self-motivated, proactive, and collaborative
• EU citizenship or work permit for Portugal

Benefits

• Private health insurance since day one.
• Career mentoring and personal development programs
• Equipment provided by the company
• Multicultural environment with colleagues from 75+ nationalities