Asset Management Specialist

About this role

We are hiring an Asset management Specialist to join our R&D department. This is a hands on infrastructure role for someone who views asset management through an engineering lens. You'll own our technical asset lifecycle ( cloud, licensing, hardware) while working side-by-side with our DevOps team to support environment stability and resource optimization.

Key Responsibilities

• Establish and maintain a centralized CMDB, moving beyond spreadsheets to a scalable, automated system for tracking hardware, cloud instances, and virtual environments.
• Design and launch the ITAM program: policies, naming conventions, lifecycle stages, and ownership across cloud and on-prem environments at each client.
• Monitor cloud consumption and resource utilization.
• Manage technical renewals (SaaS, per-core, BYOL) and hardware warranties using a proactive alert system (90/60/30 days) to ensure zero service interruptions.
• Drive the renewal workflow end to end: notify owners, coordinate with vendors and Procurement, and make sure nothing lapses
• Provide hands-on assistance to the DevOps team in environment provisioning, infrastructure maintenance, and basic troubleshooting.

Key Qualifications

• 3-5 years of experience in Technical Asset Management, Infrastructure Operations, or Engineering Ops within a high-tech/R&D environment, ideally supporting multi-project or multi-client infrastructure.
• Hands-on experience with AWS and/or Oracle Cloud (OCI), as well as VMware environments.
• DevOps Orientation: Solid understanding of the DevOps lifecycle. Experience with tools like Terraform, Docker, or Ansible - a significant advantage.
• Proven knowledge of complex software licensing models (subscription, per-core, per-seat, enterprise agreements).
• Ability to log into consoles, navigate complex CLI/GUI interfaces, and extract necessary data independently.
• Highly organized, detail-oriented, and capable of defining processes in a dynamic environment.

Preferred Qualifications

• Experience with ITAM/CMDB platforms (e.g., Jira Assets, Snipe-IT, ServiceNow).
• Experience managing infrastructure or assets across multiple concurrent projects/environments (agency, MSP, or multi-client background is a plus)
• Ability to write basic scripts (Python/Bash/PowerShell) for data automation.
• Experience integrating asset data with ticketing (Zendesk, Jira SM, ServiceNow) or discovery/monitoring tools.

You'll be part of our Customer Support organization, acting as the technical backbone for how we track, license, and maintain infrastructure across every active customer deployment.

• Sound like you? We'd love to hear from you.