Technical skills
IT support
Methods
Project management
Role signals
Finance
About this role
- Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
- Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
- Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
- Provide support during high severity incidents by interfacing with infrastructure and security teams.
- Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
- Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
- Manage relationships between application and infrastructure teams through brokering and collaboration.
- Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.
Requirements
- Tertiary qualifications in Computer Science, Information Technology or related degree
- Minimum 8 years’ experience in Service Delivery related to application operations and process management
- Self-motivated, driven, a good team player and strong ability to multi-task
- Excellent verbal, written communication and interpersonal skills
- Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
- Relevant Project Management or ITIL Service Management certifications will be an advantage.