About this role

Our client, a privately held and growing heavy equipment dealership, is seeking a Director of Service to lead aftermarket operations across multiple branches. This is a strategic leadership role for someone who can build scalable processes, develop strong leaders, and drive profitability — while helping the organization prepare for future growth, including new branch openings.

This role is best suited to a leader who has moved beyond managing individual technicians and is ready to lead through other leaders (service managers/supervisors) across a multi-site operation.

Key Responsibilities

Leadership & People Development
Lead, coach, and develop branch-level service managers/leaders, building a strong bench of talent across locations
Establish clear performance expectations, accountability structures, and development plans for the leadership team
Foster a culture of continuous improvement, ownership, and customer-focused service
Process & Systems
Standardize and improve service processes, workflows, and systems across all branches
Evaluate and optimize use of service/DMS software and reporting tools to drive consistency and visibility
Build repeatable, scalable playbooks that can be deployed to new locations as the company grows
Financial & Operational Performance
Own aftermarket (parts and service) profitability across multiple branches
Analyze branch-level performance data to identify gaps, trends, and improvement opportunities
Manage labor efficiency, shop capacity, warranty processes, and service department KPIs
Growth & Expansion
Partner with executive leadership on planning and operational readiness for new branch openings
Ensure new locations are set up with the right processes, staffing structure, and systems from day one

Requirements

7+ years of progressive experience in heavy equipment or related equipment service operations
Prior experience leading multiple locations or leading other managers/supervisors (not just direct technician oversight)
Strong track record improving service department profitability and operational efficiency
Experience with service/DMS systems and using data to drive decisions

• Excellent leadership, coaching, and communication skills

Willingness to travel occasionally to branch locations

Benefits

Base salary: $120,000–$130,000
Performance-based bonus structure
Opportunity to shape aftermarket strategy for a growing, privately held company
High-visibility leadership role with a clear path tied to company expansion
Health Insurance, Life Insurance, Disability, PTO, etc.