Customer Service Representative - Full Time Spay/Neuter Services

About this role

We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.

Key Responsibilities

• Schedule and manage client appointments using practice management software
• Maintain accurate electronic medical records (EMR) and client documentation
• Monitor and track inventory, ensuring timely updates in the system
• Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
• Provide exceptional customer service with a friendly, professional, and compassionate approach
• Communicate clearly with clients and relay important information to veterinarians and management
• Educate clients on responsible pet ownership, animal care, and available services
• Accurately process cash and credit card transactions
• Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
• Keep workstations clean and organized at all times
• Stay informed on services, programs, and promotions to better assist clients
• Promote services, programs, and donation opportunities in alignment with organizational policies
• Follow all safety, sanitation, and disease control protocols
• Perform general facility upkeep and support daily operations as needed

Requirements

• Qualifications & Expectations:
• Reliable attendance and strong work ethic

- Excellent communication and interpersonal skills

• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent.
• Ability to handle stressful situations and good problem solving skills.
• Ability to work cooperatively with a diverse group of people.
• At least 6 months prior customer service experience answering phones and money handling experience.
• High comfort level with computers specifically a working knowledge of Microsoft products.

Benefits

$17.50/hour.

Temp to hire position. Approximately 40 hours/week.

Monday-Friday 7:00AM-3:30PM

• 💼 Compensation & Benefits (when eligible)
• Health Insurance
• Dental & Vision Insurance
• Supplemental insurance such as disability, cancer, accident insurance.
• Life Insurance
• Vacation and Sick Leave
• 11 Holidays per year
• 401(k) with employer contribution (for qualifying hours)
• Employee pet care discounts