Tools
CRM
Methods
Revenue operations
Role signals
Customer support
About this role
Patrique Mercier Recruitment FR is seeking a Finnish Speaking VIP Customer Support Agent to join a dedicated team serving high-profile clients. This role is perfect for individuals who are committed to providing unparalleled customer service and personalized support in a fast-paced and prestigious environment.
Responsibilities
- Provide exceptional support to VIP Finnish-speaking customers through various communication channels, including phone, email, and chat.
- Establish and maintain strong relationships with high-value clients, ensuring their needs are understood and met.
- Resolve complex inquiries and issues efficiently, ensuring customer satisfaction at all times.
- Maintain detailed records of customer interactions for effective follow-up and service enhancement.
- Collaborate with internal teams to ensure seamless service delivery and effective resolution of client issues.
- Proactively seek customer feedback to enhance service quality and drive improvements.
- Stay updated on product offerings and promotional activities to provide accurate information to clients.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, particularly with VIP or high-value clients.
- Outstanding communication and relationship-building skills.
- Strong analytical and problem-solving capabilities.
- Detail-oriented with excellent organizational skills.
- Familiarity with CRM systems and standard office software.
- A proactive and customer-oriented mindset, passionate about delivering exceptional service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...