Role signals
Customer success
About this role
We are looking for fluent German speakers to build and join the German department of a new platform for online payments.
If you are tech-oriented , communicative and ready to join an innovative team , read below!
Responsibilities
- Support customers via chat, e-mail, and some calls
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction
- Provide and maintain strong, professional relationships with all partners
- Work towards reaching targets as set out by the client statement of work as well as internal targets
Requirements
- Fluent in German (minimum level C1-C2, oral and written)
- Good command of English (minimum level B2, oral and written)
- Excellent communication skills and good troubleshooting and problem-solving skills
- Experience in customer success or customer care roles will be considered an asset
- Basic technical skills
- Ability to work from the office (Athens)
- EU Passport
Benefits
- Competitive monthly salary (14 salaries per year)
- Health package
- Mobile plan and special discounts on internet, mobile, landline connection
- Paid training and development opportunities
- Multicultural and modern working environment
- Equipment provided
- Special events as well as community & social responsibility initiatives
- State-of-the-art premises, providing a great working environment with relaxing break areas