POS Operations Support Coordinator

About this role

Mellon Technologies, the parent company of Mellon Group, is a leading provider in electronic transactions, telephone customer service, and business process outsourcing. Specializing in innovative Point of Sale (POS) solutions, we are committed to delivering reliable products and high-quality services to our clients.

We are looking for a POS Operations Support Coordinator to support the daily operations of our POS Service team.

The role focuses on ensuring smooth processes, monitoring performance, and driving continuous improvement.

Key Responsibilities

• Monitor daily operations and resolve issues promptly
• Ensure SLA compliance and track performance metrics
• Analyze data and recommend process improvements
• Coordinate and communicate across teams
• Handle escalations and ensure timely resolution
• Support internal communication and team efficiency

Requirements

• Bachelor’s degree in Engineering, IT, Business, or related field
• 2–4 years of experience in operations or service coordination

- Strong analytical and organizational skills

- Excellent communication skills

• Proficiency in Microsoft Office (BI/reporting tools are a plus)

Benefits

• Competitive salary
• Health insurance
• Training and development opportunities
• Dynamic work environment