About this role

At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad?

Your Role as a Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database
Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately
Troubleshoot through the use of open questions, support documents, and system training
Offer recommendations to common problems or frequently asked questions.

Requirements

Requirements for the Customer Advisor:
High School Diploma or Higher
Native or Fluent Czech
Good level of English, C1
Writing speed: 20 words per minute
Active Listening

- Good Problem Solving Skills

- Strong troubleshooting skills

Benefits

What to Expect:

- 14 attractive salaries + performance bonus + benefits

Remote possibility within Greece
Accommodation in a great hotel for the first two weeks,
Relocation support fee
signing bonus
Private health & life insurance
25 days annual leave per year
Intensive tourism skills and software training
Diverse and community minded organization
Career-growth and lots of learning opportunities
Working hours: Monday-Friday 40h per week = is 8 hours per day / 5 days a week;