BE
BlackStone eIT

Oracle Fusion Service Functional Consultant

Remote
jovia Workable ATSPosted Oct 14, 2026
Match with my CV

Role signals

Customer support

Responsibilities

  • Run discovery and design workshops with business teams for service request and work-order processes
  • Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
  • Set up the customer self-service portal (Digital Customer Service)
  • Prepare functional designs, test scripts and training material
  • Lead SIT and UAT for your area and support go-live and hypercare

Requirements

  • 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
  • Hands-on set-up of service requests, work orders, queues and SLAs
  • Functional design and workshop experience with business users
  • Able to travel to Dubai regularly
  • Excellent written and spoken English

Before you apply

  • 1Which parts of your CV prove experience with Customer support?
  • 2Which recent work examples would make your application stronger for this role?
  • 3What details from the original source listing should you confirm before applying?

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