Customer Experience Advisor - Full-time (Customer Relation Center)

About this role

Your Purpose

At Decathlon, great service is our sport. As a Customer Experience Advisor , you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.

What You’ll Be Doing

• Support customers through Live Chat, email, and other service channels
• Help with online orders, deliveries, payments, refunds, and after-sales enquiries
• Investigate customer issues and find practical solutions
• Coordinate with stores, internal teams, and Marketplace partners when needed
• Share customer feedback to help improve our services
• Use digital tools and systems to manage customer enquiries efficiently
• Follow customer data protection, safety, and service procedures

Requirements

• Passionate about sport and enjoy sharing your sports experiences
• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy helping people
• Organised, reliable, and accurate when handling systems and processes
• Comfortable solving problems and managing different customer situations
• Curious and willing to learn new digital tools
• Flexible availability, including weekends and public holidays
• Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required

Benefits

Why Join Us?

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

• Performance Bonus based on your team’s results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development , locally and globally