L2 Support Engineer

About this role

Experience: 3–6 Years

Location: Malaysia

Budget: Up to 5.5K RM

Employment Type: 2-Year Contract

Job Description

We are looking for an experienced L2 Support Engineer with strong database support knowledge and hands-on experience in Linux and Unix shell scripting. The candidate will be responsible for monitoring, troubleshooting, and supporting production systems and database environments.

Key Responsibilities

• Provide Level 2 production support for database and application environments.
• Monitor system performance, job failures, alerts, and incident tickets.
• Troubleshoot database-related issues and perform root cause analysis.
• Work on Linux/Unix servers for log analysis, file handling, and process monitoring.
• Develop and maintain shell scripts for automation and operational tasks.
• Support batch jobs, scheduling, and data validation activities.
• Coordinate with development, infrastructure, and application teams for issue resolution.
• Perform incident management, problem management, and change support activities.
• Ensure SLA compliance and timely resolution of production issues.
• Prepare support documentation, SOPs, and status reports.

Required Skills

• 3–6 years of experience in L2/Application/Production Support.
• Strong knowledge of Linux and Unix commands.
• Hands-on experience in Shell Scripting.
• Good knowledge of SQL and database troubleshooting.
• Experience in monitoring logs, server issues, and batch job failures.
• Understanding of incident and ticket management tools.
• Ability to analyze and resolve production support issues independently.
• Good communication and coordination skills.