German Customer Success Specialist - Lisbon

About this role

Join an international customer support team where your German language skills and problem-solving abilities will help deliver excellent customer experiences. This role focuses on providing support and advice to clients while contributing to continuous process improvements.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with order-related questions, refunds, and account issues.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain high-quality service standards while managing multiple tasks.
• Suggest improvements based on recurring customer issues.

Requirements

• Native-level German and fluent English.
• Strong interpersonal and communication skills.
• Previous customer support experience preferred, online or face-to-face.
• Detail-oriented and proactive problem-solver.
• Comfortable working in a team-focused, dynamic environment.

Benefits

• Hybrid working model after initial onboarding.
• Support with relocation and housing options.
• Private health insurance from day one.
• Paid training and career growth opportunities.
• Social and team-building activities.