Role signals

Customer supportLegal

About this role

This is a very well-known social media that is requiring moderator to their content.

Tasks:

· Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material

· Reviewing/updating contents on a popular social media platform

· Audit of content received and sharing for Social Media Upload

· Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

· Maintain broad knowledge of client products and/or services

· Strict adherence to the accuracy guidelines as laid down by the client

· Ensuring to protect the data of the customer and compliance process is followed

Requirements

· C1 or higher in German
· B2 in English
· Associate degree in related field with 6 months to one year of relevant experience preferred

· Strong customer service orientation skills

· Strong computer navigation skills and PC Knowledge
· Ability to effectively communicate, both written and verbally
· Dependable with strong attention to detail
· Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
· Tolerance for repetitive work in a fast-paced, high production work environment
· Ability to work as a team member, as well as independently
· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
· Willingness to work a flexible schedule

Benefits

Relocation package

Competitive salaries

Meal allowance

Opportunity to grow your career

Big multinational company, with a friendly international team