NOC Student

About this role

Role Overview

AccessFintech is looking to hire a student for a part-time NOC / Operations Support position, based at our Ramat Gan office (Stock Exchange area). The role includes rotating shifts, including nights and holidays, supporting live production monitoring outside standard business hours.

Responsibilities

• ● Actively monitor our microservices-based application using a range of monitoring and logging tools.
• ● Proactively communicate on service and infrastructure health, impacts, escalations, and other critical analysis.
• ● Respond to events raised by monitoring tools, working toward restoration of service.
• ● Act as the first point of contact for support, serving as a hub to escalate and communicate with other technical groups and management.
• ● Manage incidents and trigger on-call policies as needed.
• ● Add to and improve documentation associated with monitoring and procedures.
• ● Provide first-aid and initial troubleshooting on new or recurring issues.
• ● Work closely with the Development, Operations, and Client Services teams.
• ● Act as first responder to incidents — driving resolution, communicating with relevant teams, and documenting outcomes.

Requirements

• Completed a SQL course, with basic working knowledge of SQL.
• ● Completed a networking-related course, with basic understanding of networking concepts.
• ● Good English communication skills (spoken and written) — occasional contact with colleagues abroad.
• ● Ability to commit to rotating shifts, including nights, weekends, and holidays.
• ● Strong attention to detail and ability to follow structured procedures and escalation processes.
• ● Clear, methodical communication — able to document issues and hand over information accurately between shifts.
• ● Comfortable working independently and staying alert during quiet or overnight shifts.

● Enrolled in a relevant degree (Computer Science, Industrial Engineering & Management, Software Engineering, or Information Systems Engineering) at a college or university in the Central region or Sharon area, with at least 2 years of study remaining.

• ● Mobile with a car, or able to reach the Ramat Gan Stock Exchange office on foot, scooter, or e-bike (required for night/holiday shifts when public transport isn't running).

Nice to Have

• ● Prior experience monitoring production systems, applications, or IT infrastructure.
• ● Familiarity with monitoring or logging tools (e.g. Grafana, Datadog, ELK, or similar).
• ● Previous experience in a NOC, helpdesk, or technical support environment.
• ● Coursework or exposure to microservices architecture or distributed systems.
• ● Experience working in a fast-paced, incident-driven environment.
• ● Interest in fintech, capital markets, or post-trade operations.